Melbourne

Australia’s largest inflight caterer, we are chosen by many of the world’s airlines for our fresh award-winning meals and outstanding service.

With a geographically diverse footprint, we employ over 4,000 people across 9 cities, produce over 64 million meals and service over 246 thousand flights each year.

Offering a suite of services, we are more than an inflight caterer. We also manage buy-on-board catering programs, provide inflight retail solutions, operate airport lounges and provide readymade meal manufacturing for export, airline and non-airline markets.

Parent company dnata - part of the Emirates Group – is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and inflight catering services in 85 countries across six continents, dnata is a trusted partner for over 270 airline customers around the world.

The Opportunity

We have an exciting opportunity for an experienced, focused and motivated Customer Service Manager to join our Melbourne (dCAT) team on a full-time basis.

Key Responsibilities

• Establishing and maintaining excellent working relationships with our internal and external customers
• Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light
• Working closely with the National Logistics Manager regarding Third Party Logistics (3PL) performance
• Participating in and ensure that audit and quality controls are conducted on a regular basis
• Providing expert advice to customers in all facets of customer service including logistical and customs information
• Improving customer service quality results by evaluating and re-designing process and implementing change
• Establishing communication service standards and implement company productivity, quality and customer service standards
• Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals
• Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management

Selection Criteria

• Proven knowledge and experience in a similar role
• Food Safety and HACCAP qualifications desirable
• Available to work a rotating shift roster which includes weekends and public holidays
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Ability to handle challenging situations with tact and diplomacy
• Demonstrated ability to work with a diverse group of stakeholders
• Sound knowledge of the airline catering industry
• Competent in documentation and records management
• Ability to obtain an ASIC pass and an airside driver’s license

Benefits

• Flexible working arrangements
• Competitive pay rates
• Career advancement opportunities
• Company benefits and incentives
• Supportive and friendly team environment

If you would like to apply for this role please apply via https://dnatacatering.expr3ss.com/home

Please include a cover letter addressing the selection criteria as the first page of your resume.

We welcome applications from candidates across all states. The successful candidate is responsible for covering her / his own relocation expenses.

We thank all applicants in advance as only successful applicants will be contacted for an interview. No applications from recruitment agencies will be accepted.

Melbourne

Australia’s largest inflight caterer, we are chosen by many of the world’s airlines for our fresh award-winning meals and outstanding service.

With a geographically diverse footprint, we employ over 4,000 people across 9 cities, produce over 64 million meals and service over 246 thousand flights each year.

Offering a suite of services, we are more than an inflight caterer. We also manage buy-on-board catering programs, provide inflight retail solutions, operate airport lounges and provide readymade meal manufacturing for export, airline and non-airline markets.

Parent company dnata - part of the Emirates Group – is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and inflight catering services in 85 countries across six continents, dnata is a trusted partner for over 270 airline customers around the world.

The Opportunity

We have an exciting opportunity available for full-time Airline Services Operators to join our Production team in our Melbourne (dCAT) catering unit.

The objective of this role is to perform functions associated with the makeup of various catering products (particularly special meals) in order to meet the requirements of quality, customer satisfaction and profitability.

Key Responsibilities

• The makeup/assembly of special meal trays to customer airline specifications
• The hot/cold plating and /or packing of food
• The tallying and loading of items into ovens/carts/boxes and the recording of details as required
• Assemble appropriate paperwork as required
• The assembly of complex meals or dishes to the specifications provided
• Strip/clean and sanitise utensils and various cooking equipment and/or machinery to work areas as directed
• Taking of food temperatures as directed
• Understand and comply with internal policies and procedures
• Providing assistance to Leading Hands and Supervisors in ensuring all production records and labour usage records are updated on a per shift basis.
• Work in other areas of the unit for part or whole of shift basis to meet operational demands

Selection Criteria

• Completion of relevant Food Hygiene/Food Safety courses
• Previous experience in a manufacturing/production line environment
• An ability to comply with all OH&S, Safety Map, HACCP, Food Safety, Quarantine requirements
• A strong customer service focus for both the internal and external customers
• A keen eye for detail
• A high standard of personal presentation with particular attention to food safety dress policy
• Communication skills and English literacy skills is essential
• Required to be able to work in a rotating shift work environment with multi starting shift times
• An ability to meet the physical demands of the job – a physical dexterity to perform pushing/pulling and lifting duties (weights up to and exceeding 15kg) and repetitive tasks
• Knowledge of ISO Quality principles desirable
• Understanding and knowledge of special meal types including various dietary requirement desirable

Benefits

• Competitive Remuneration
• Career Advancement
• A supportive and friendly team environment
• Ongoing Training and Development
• Other Company Benefits and Incentives

If you would like to apply for this role please apply via https://dnatacatering.expr3ss.com/home

Please include a cover letter addressing the selection criteria as the first page of your resume.

We welcome applications from candidates across all states. The successful candidate is responsible for covering her / his own relocation expenses.

We thank all applicants in advance as only successful applicants will be contacted for an interview. No applications from recruitment agencies will be accepted.

• Permanent full-time position, Brooklyn VIC
• $2000 sign-on bonus available for skilled experienced side lift operators
• HR Licence required

Who we are

When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies to provide sustainable waste management solutions.

What we offer

• $2000 sign-on bonus for skilled experienced side lift operators
• Above award rates + regular overtime + RDOs + Quarterly bonuses
• Uniforms and PPE provided
• Positive team environment and safety-first culture
• Discounts on private health insurance and car tyre purchases

Your responsibilities

• Side lift collection vehicle for municipal contracts
• Performing loading and unloading duties of waste
• Delivering loads to nominated recycling and disposals facilities
• Ensuring high levels of customer satisfaction
• Maintaining presentation of the vehicle, inside and out

Skills and Experience

• An unrestricted HR license as a minimum, Side Arm Driver experience preferred
• Commitment to safety and willingness to work as part of a team
• Strong customer service ethic
• Basic truck mechanical knowledge and ability to identify basic mechanical problems

How to apply

To Apply please submit your current resume by clicking the APPLY NOW button. Please note; applicants for this role will be subject to the pre-employment checks including medical assessment with drug and alcohol testing and a driving history check.

Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.

www.cleanaway.com.au

Advertised: 14 Oct 2019 AUS Eastern Daylight Time
Applications close: 28 Oct 2019 AUS Eastern Daylight Time