Swissport - Melbourne Airport, VIC
Are you enthusiastic, organised and dedicated? As a Swissport Customer Service Agent you'd play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.
Swissport is the world's leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We're known for our highly motivated and dynamic team which has a "can do, will do" attitude, delivering the highest standards for our clients, along with a memorable passenger experience.
Customer Service Agents are responsible for all passenger movements between the terminal and the aircraft. It is the role of Customer Service Agents to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.
From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service Agents are responsible to ensure that their travel plans are carried out as seamless as possible.
Customer Service Agents operate the check in counters and prepare boarding passes and baggage reclaim vouchers. In addition, it is these helpful and courteous staff who perform boarding functions and other critical functions such as preparing load and trim documents that ensure the aircraft is balanced correctly for flight.
As well as these vital functions, Customer Service Agents are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile. This challenging role is diverse and exciting and is the happy face of Swissport and our partners.
The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.
What would make you stand out for this role?
- You're focused on delivering exceptional and safe service
- You have strong personal skills and can be an effective team player
- You're committed to learning and personal growth
- You're self-confident and can stay calm under pressure
- You have excellent presentation and grooming
- You're organised and can manage your time well
- You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
- You have a driver's license
- You're a fluent English speaker
- You have intermediate computer skills.
Swissport provides comprehensive training, uniforms and airport car parking.
Impressive career development opportunities are available across Swissport’s network of 35 airports in Australia and New Zealand.
If you meet the criteria above and want to join our dynamic and driven customer service team, apply now.
Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
Successful applicants will need to undertake security/background check including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at their own expense prior to commencing training.