We are looking for people who can shape and lead a team from the front, continue to develop our staff's knowledge and their own, and who are super organised and efficient in all the operations and running of a large venue.

You must love customer service and have a passion for hospitality. 

With great communication skills, you will work with the team to maintain high standards and deliver exceptional customer service. Knowledge of rostering and managing labour is essential and a desire to succeed as a hospitality professional.

You should have previous experience in a similar role and confidence in managing a team.

You should possess strong leadership and communication skills and have the ability to train, manage and motivate.

An ability to think outside the square.

Do you have experience in:

Hospitality Administration & Operations

Events and Function coordination.

Wine, beer, cocktails and food.

TAB/Sports Bar Management.

If so we would love to hear from you.

Our venue operates 7 days per week. A flexible approach to working hours is needed, in particular, being present for functions during evenings and weekends as required. 

These roles are available to Australian residents only.

Please note, only successful candidates will be contacted.

If you possess the required skills, attitude and experience, as well as the desire to succeed, send your CV in confidence to resumes@ballcourthotel.com.au

Want to feel like you are making a real contribution? Work with products that are in almost every household; this organisation is an International Market Leader in the FMCG Industry.

Your ability to build rapport and develop relationships is needed! Do you enjoy offering outstanding customer service and exceeding those of your competitor’s? If so look no further and read on! There is no cold calling in this role it is more of an Account Management position!

In this position, you will:

• Build customer relationships over the phone
• Call existing customers and updating them on special promotions and offers
• Calling lapsed clients and re-establishing the relationship
• Running new and exciting campaigns

• Previous experience in an inbound sales or outbound position
• Have exposure to a Call Centre environment
• Be committed and have the right attitude
• The exceptional ability to build relationships together with outstanding customer service
• SAP an advantage but not essential
• FMCG experience desirable but not essential

Do not miss out on this unique opportunity!

Apply now!

APAC Position Description

Job Title: Airfield Operations Manager Department &

Airport: AVIATION MEL

Reports to: Airfield Manager

Incumbent: Vacant Year: 2018

Job Purpose:

The Airfield Operations Manager is responsible for managing the airfield operations safety team ensuring that regulatory activities are completed to satisfy CASA regulations and maintain a safe environment for aircraft operations. Reporting to the Airfield Manager, the Airfield Operations Manager manages a combination of office staff and frontline shift staff who actively manage the day to day management of the airfield and also facilitate other critical functions such as works control, safety investigation, safety promotion and airside training.

Job Scope: (E.g. Budgets, staff numbers, required qualifications, skills & experience, certificates, equipment operation, awareness of legislations, licences etc)

Qualifications

- At least 5 years’ management experience within an aviation operations environment.- Tertiary qualifications in Aviation or Business Management desirable.- Ability to hold a Level 4E Airside Drivers Licence- Sound knowledge and understanding of CASA Regulations.- Excellent communication and report writing skills - Experience in formulation and implementation of initiatives that deliver good safety outcomes.

Scope

- Responsible for ensuring that the Airfield Operations team is complaint with the requirements under the Airport Manual and also relevant CASA regulations

- Responsible for ensuring the Airfield Operations team produce concise and compliant MOWP’s, Local Works Plans, NOTAMS and line marking drawings that meets the needs of day to day operations in additional to capital projects.

- Responsible for ensuring that staff are appropriately aware of OHS safety risks and have completed the necessary training, are current on the appropriate SWMS\SOPS and are using appropriate PPE to perform duties.

- Responsible for the management of the Airside safety office staff driving performance and efficiency in undertaking required activities.

- Responsible for management of the frontline airside safety team including rostering requirements and leave management.

- Responsible for the implementation of the Aviation Safety Management Plan including safety investigation, safety promotion, safety quality assurance and also risk management.

- Responsible for management of the Airside Safety budget and supporting the Airfield Manager in the management of departmental budget including the consultancy requirements.

- Responsible person for editing the Airport Manual and the quarterly updates - Undertake and document reporting tasks that meet the milestones and objectives as per the Airport Manual. - Responsible for the management of the airfield training program that ensures that Airside Safety Officers are

competent in executing their duties and that the broader airfield community has the necessary knowledge to work safely on the airfield.

- Responsible for ensuring that Melbourne Airport meet its requirements for Airport Emergency Plan and establish a program for ensuring Airfield Operations department is competent in the AEP through regular training and emergency exercise scenarios.

- Maintain good relationships with key aviation stakeholders such as Air Services Australia that best represents APAM interests in the management of a safe and compliant airfield.

Direct Reports: 10

Indirect Reports: 15

Budget: $3M OPEX

Other:

Critical Stakeholders: Airlines, RAMP Handlers

Internal Stakeholders: Airfield Manager, Airfield Compliance Manager, Works Safety Coordinators, Airfield Staff, Interface Managers

External Stakeholders CASA; Air Services Australia

Core Competencies Level Leadership and Technical Competencies Level

Customer First Empathic and considerate approach

2 Experience using MS Office, with advanced Excel, business reporting

and planning tool skills in particular 3

Working Safely 3 Comprehensive experience in service delivery in a highly dynamic, fast

paced operating environment

2

Thinks Commercially commercially astute

3 Strong organisational skills and the ability to plan and prioritise whilst delivering multiple and often conflicting commitments

2

APAC Position Description

People Management Has high energy and actively help to create a great place to work Generous in sharing knowledge and expertise Open to giving and receiving feedback

3

Significant airport operational planning experience

3

Working Smartly/ positive can do attitude Strong learning agility and emotional intelligence Takes pride in work and is attentive to necessary details Follows through on ‘promises’ and has an open and honest approach Decisive with excellent problem solving skills Takes personal accountability for outcomes

3

Process Improvement Methodology eg Six Sigma, Kaizen 2

Ability to develop respectful relationships within the operations team

3 Proven resource management skills and sound ability with system requirements to manage through the coordination centre the allocation of airlines for check in counters, baggage carousels and airfield aircraft parking

2

Enjoys change and new initiatives Constructively questions the way things are done and suggest ways to continuously improve

2 Regulatory and compliance frameworks in airport operating

environment 2

Well-developed written and verbal communication skills

2 Proven ability to structure reporting and planning services around business / operational needs

3

Attention to detail 2 Experience and skill in prioritising and managing multiple projects/tasks

3

Well-developed planning and analytical skills

2 Sound knowledge of airline operational requirements engagement with third party providers

3

Ability to work under pressure in an extremely dynamic operating environmentRemains calm and considered in challenging situations

2 Identify, manage and make improvements to departmental risk profile

2

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APAC Position Description

Major Accountability

Compliance Development

 Develop and implement operational compliance program

 Provide accurate, timely and fact based advice for operations and development

 Develop and assist with implementing solutions to compliance requirements

 Work across business lines and takes a “can-do” approach

 Ensure compliance documentation is developed

 Oversight and coordination of the Annual Technical Inspection (ATI)

Key Performance Indicators

 Zero Non Conformance Notices (NCN) for compliance issues

 Stakeholder Engagement Survey

 Airline On Time Performance

 Knowledge of Australian Standards compliance

 No significant findings in the (ATI)

 Assist in the preparation of documentation and evidence required for any CASA audits.

 Monitoring of Airside Safety team performance to ensure that SOP’s are followed correctly.

Major Accountability

Relationship Management & Teamwork

 Motivates others - creates a climate in which people want to do their best

 Influencing strategies - actively involves others in making decisions and solving problems in an appropriate manner

 Contributes to team effectiveness

 Demonstrates effective listening skills

 Relationship building - establishes rapport with a wide range of people

 Effective upward and team management skills

Key Performance Indicators

 Plan, Do, Review approach implemented with the operation and works

 Customer Feedback

 Responsiveness of compliance activities

 Excellent working Relationships with Airfield Manager and Airfield Compliance Manager with the ability to challenge operational working functions.

Major Accountability

Works smartly

 Reliable and can be counted upon to deliver

 Resourceful and persistent in making things happen

 Focus on continuous improvement

 Self initiating and self motivated

 Work practically

Key Performance Indicators

 Continued roll out of infield mobility to staff to drive efficiency and

performance.

 KPI’s agreed in CAPS met for self and direct reports.

Major Accountability

Safety & Security

 Support the delivery of a safe, secure and compliant operation through the delivery of common user operational asset plans, contingency plans and associated operational procedures.

Key Performance Indicators

• Timeliness, User Friendliness and Quality of reporting

• Continuous Improvement Plans in place that align with safety and security

strategies and current performance

• Customer Feedback

• Zero Safety and Security Incidents associated with compliance

• Audit Findings / Compliance

Major Accountability

Operational Excellence

 Support the delivery of operational excellence throughout all aspects of the day of operations through the delivery of focused and responsive common user operational asset plans that maximise asset utilisation.

Key Performance Indicators

 On Time Performance of Airlines

 Ensure activities are assigned to achieve milestones and objectives are being met as per the Airport Manual.

 Complete quarterly updates of the airport manual.

 Audit the airfield operations team that they are completing required duties under the airport manual.

Major Accountability

Airport Emergency Response Preparedness

 Undertake accountabilities as highlighted in the Airport

Emergency Plan and CMP.

Key Performance Indicators

• 1 AEP exercise annually

• 0 NC from Internal Audit

• Contribution to emergency planning, response and activation.

APAC Position Description

APAC Values and Behaviours

The incumbent will demonstrate the APAC Values through the following behaviours

Safety, Security and the Environment

- Follows safe procedures and safety instructions at all times - Adheres to security protocols and standards at all times - Looks out for own safety and the safety of others - Proactively reports incidents and near misses and follows control plans carefully - Willingly participates in safety and/or security training and initiatives

People and their Development

- Empowers and develops others through inclusion, feedback, coaching and sharing of knowledge and ideas - Values the input and know-how of other team members looks for opportunities to help others - Works with and coaches team members toward a common goal - Seeks feedback and constructive in giving feedback - Is open-minded, positive about change and keen to learn new skills and processes - Participates in Australia Pacific Airports developmental review and planning processes - Allows for innovation and trial and error in self and others to drive improvement

Customer and Commercially Focused

- Demonstrates desire to support and achieve Australia Pacific Airports objectives - Is commercially savvy and balances people and commercial concerns to best effect - Is decisive when making business decisions - Thinks strategically and works to ensure initiatives are executed in a quality way - Shows passion for the Australia Pacific Airports brand and shows respect for its customers - Is decisive in making well-judged business decisions

Excellence and Accountability

- Promotes organisational values and strategic goals and provides leadership in how to achieve them - Leads by example (for managers only) - Shows focus and drive to see tasks through to on-time, on-budget completion - Demonstrates initiative to go above and beyond what is required to reach solutions - Constructively questions the way things are done and suggests ways for continuous improvement - Actively displays a positive approach and encourages others openly - Is solutions focused and takes responsibility for outcomes

Teamwork and Respect

- Displays enthusiasm toward teammates and customers - Has high energy and actively helps to create a great place to work - Respects others and considers the impact of own action and behaviours - Shows care and empathy for others - Is self-aware and acknowledges and accepts that others work and think differently - Consults and includes others effectively to ensure buy in, understanding and collaborative input

Ethics and Integrity

- Keeps promises - is open and honest - Always behaves in a professional manner and holds others to account for the same - Is accountable for own actions, admits mistakes, learns from them and takes corrective action - Displays integrity at all times and does not ever accept bribes - Does not accept gifts unless approved as being inside acceptable policy - Demonstrates self-discipline and consistency in executing the role thoroughly

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HR Customer Delivery Drivers

Programmed Skilled Workforce in conjunction with Qantas Airways are excited to be expanding their Driver Workforce at the Qantas Tullamarine Catering Centre.
Qantas is not only an iconic Australian brand but a company that prides itself on being innovative and customer focused. This unique opportunity will have you driving a HR vehicle on the Tarmac loading and unloading food product, all while being face to face with some of the most impressive aircrafts in the world.
Programmed and Qantas are immediately seeking HR Drivers who are eager to be part of this leading brand and forward thinking organisation. We are in search of individuals who also share a passion for customer delivery, who have a strong work ethic and desire to progress in their career.

Aspects of this role will include but not limited to:
• Operating Auto &/or Manual trucks and vehicles using safe driving principles
• Loading and unloading of trucks and vans
• Ensuring all goods are delivered and exchanged in a hygienic manner following HACCP procedures
• Ensuring the on-time dispatch from the dock to meet customers’ requirements
• Carrying out basic maintenance and service checks of vehicles.

Successful applicants will have:
• Current HR Licence
• Previous driving experience preferred
• Excellent customer service skills
• Ability to build effective working relationships with co-workers
• Available to work across various shifts and days as require
• Great attention to detail
• Demonstrated computer skills
Pre-employment processes include completing Programmed Skilled Workforce registration, pre-employment medical and criminal history checks.
The world of aviation is a progressive and exciting place to be. If you wish to work with an iconic Australian brand please click "Apply" and upload your updated resume.
If you require any assistance or have any questions, please call 1300 480 641 and speak to one of our consultants.
Programmed supports a workplace culture of zero harm and encourage this in all that we do.

Aboriginal and Torres Strait Islanders are encouraged to apply.

Our client, a national organisation within the aviation industry, is currently seeking a permanent Business & Portfolio Performance Manager who will play an integral leadership role in shaping the performance of their Information Management and Data Services Group.

In this role you will be instrumental in supporting their move from a developer of products and technologies to becoming a broker, integrator and orchestrator of information management and data services.

Supporting the Leadership team with relevant insights and recommendations to drive this transition will be the key challenge. Looking ahead in multiple time frames, continuously assessing the needs and performance of the Group together with engaging and influencing decision makers to align investments with business objectives will be critical to success in the role.

The Person

As a senior leader you will be able to demonstrate a strong background in strategy execution and service delivery and a proven track record as an agent of change in challenging environments and in fostering a confident, capable, diverse and inclusive workforce.

You will possess a broad understanding of the major functions, capabilities and challenges across typical business and technology functions. This will be evident through your previous career roles and/or major initiatives that you have been involved in. You can demonstrate how this understanding has enabled you to deliver successful outcomes.

You have applied techniques for monitoring and improving the quality of business functions or processes. This will include the maintenance of compliance with national standards, internal policies/frameworks together with ensuring adequate technology, procedures and resources are in place to drive continuous improvement.

Ideally, you will have supported organisations transition into a ‘broker, orchestrator and integrator’ operating model (or similar) and can both anticipate the challenges and leverage opportunities as they present.

Skills and Experience required;

• Professional qualifications in Finance
• Professional qualifications in Program/Project delivery
• Post-graduate qualifications in Business Management
• Program management skills with evidence of practical application
• Working knowledge of relevant tools (SAP; Project Server), industry frameworks (COBIT; ITIL) and project management methodologies (PMBOK, PRINCE2 and agile)

Experience

• You will have a record of success as a leader in a large and complex organisation. The outcomes you have delivered will highlight your strong background in strategy execution and service delivery. You will have a proven track record as an agent of change in challenging environments and in fostering a confident, capable, diverse and inclusive workforce.
• You will possess a broad understanding of the major functions, capabilities and challenges across typical business and technology functions. This will be evident through your previous career roles and/or major initiatives that you have been involved in. You can demonstrate how this understanding has enabled you to deliver successful outcomes.
• You have applied techniques for monitoring and improving the quality of a business functions or processes. This will include the maintenance of compliance with national standards, internal policies/frameworks together with ensuring adequate technology, procedures and resources are in place to drive continuous improvement.
• Ideally, you will have supported organisations transition into a ‘broker, orchestrator and integrator’ operating model (or similar) and can both anticipate the challenges and leverage opportunities as they present. You will have an understanding of the services we provide together with an understanding of the drivers in our industry and their strategic agenda;

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 3B/68739. Should you wish to discuss, please contact Sebastian Kowaleczko on 03 9623 6776.

Your interest will be treated in the strictest of confidence.

Support the BAU environment and act as the Technical SME on upcoming projects.

Responsibilities Include

• Proactively monitor & support, all virtual / physical servers, email services, AD, Storage / Backup, SOE Management / Development and Mobile Device Management.
• Provide support for essential core applications such as Exchange/O365, Lync/Skype for Business, ITSM, SCOM
• Maintains the SOE road map/life cycle

Skills / Experience Required

• IT Systems engineering and administration
• VMWare ESXi and Hyper-V virtualisation platforms
• EMC storage platform and RecoverPoint
• ITIL
• CommVault backup and archiving or similar enterprise backup software
• Microsoft Exchange/O365, Active Directory, Lync and ADFS
• SCCM
• Application Packaging
• Knowledge of Monitoring tools; Solarwinds, Splunk.

Qualifications

• Tertiary Degree in IT
• MCSE - Cloud Platform and Infrastructure (Highly Desirable)
• MCSE - Mobility (Highly Desirable)
• VMware Certified Professional (Highly Desirable)

Like to know more?

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 3A/27842. Should you wish to discuss, please contact Sebastian Kowaleczko on 03 9623 6776.

Your interest will be treated in the strictest of confidence.

:-

Is a small to medium sized freight forwarding. With rapid growth in their midst they are looking for an enthusiastic and well organised individual to run their Melbourne branch.

Job Description:-

Running branch and making sales calls.
Monthly P&L reports.
Monitoring staff and putting procedures in place where required.

 
The Successful Applicant:-

Should posses experience with a previous freight forwarding company either as a Branch Manager or Senior level role.
Great communication, people and organisation skills.
Strong relationship building qualities and confident with meeting clients.

What's On Offer:-

On offer is a great remuneration and supportive team environment.

How To Apply:-

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Virginia Davies on 1300 303 497 quoting reference number 5476.

• Ensure staff are trained and versed in all Export Seafreight tradelanes and operations
• Process export operations in a timely manner to strong deadlines with strong attention to detail
• Supervise staff through guidance and mentoring to ensure a settled and motivated team
• Maintain finance compliance through invoicing and whips/accruals report management
• Client visits with the commercial team to build strong relationships

• 5 years’ experience in Export Seafreight operations
• Previous exposure to wholesale operations an advantage
• Exposure to supervising staff within an operations department
• Demonstrated ability to maintain commercial relationships
• Strong CW1 exposure looked upon strongly

• Continued and on-going training and development in the commercial space
• Long term scope to continued growth
• Potential exposure to travel and inter-state/international development opportunities

Our client is a well-established, national organisation who specialize in the manufacturing and supply of premium decorative surfaces and joinery solutions which are widely used by cabinetmakers, builders, architects and discerning homeowners seeking a quality, high end finish. The company is well funded and have recently invested in new product development, marketing and branding to embark on the next stage of growth. In line with this strategy, there is currently an exciting, newly created opportunity to join the organization in the role of National Retail Business Unit Manager.

The role
Reporting to the General Manager, this is a critical, senior position which is responsible for the development and ongoing growth of the company’s retail hardware segment. The position will require working with national buyers and category managers across both current and prospective key retailers to enhance existing product penetration while also introducing new lines according the market trends and needs.

About You

• Five + years of demonstrated experience in a similar National Account Manager / Business Unit Manager role within the retail hardware sector;
• Demonstrated experience working with national plumbing and building products retailers (Reece, Tradelink, Bunnings etc.);
• Entrepreneurial by nature and passionate about growing business and developing new product lines;
• Strong commercial acumen and well-developed negotiation and analytical skills;
• Exceptional relationship building, influencing and communication skills;
• Highly motivated, reliable and trustworthy with a high level of integrity;
• Professionally presented, articulate and results orientated; and
• Relevant degree qualifications would be an advantage. 

Benefits

This is an exciting, newly created opportunity for a highly motivated individual to make a significant impact and grow a greenfield business unit. The position offers excellent rewards for high performers including a competitive package circa $150,000 + an attractive commission structure.

To submit an application, please click below. For a confidential discussion, please call Chris O’Flynn at u&u on 07 3232 9111, quoting reference number 11855.

Please submit your resume in Word format only.