Customer Service Supervisor
Melbourne Airport, VIC
When you’re one of our team, you’ll play a vital part in ensuring that air freight cargo is received and dispatched on-time.
The part you’ll play
With a range of clerical responsibilities in the office, you’ll be one of a team looking after the import and export of our customers, providing high level of customer service for internal and external customers, assisting with cargo enquiries; performing various administrative duties such as data entry, daily banking, cash handling, managing daily mail and accounts administration; conducting live animal checks on behalf of airline customers and undertaking projects and additional duties as required. Following airline and company specific procedures, you’ll put our customers’ - and their customers’ - needs at the heart of everything you do.
What you’ll need to bring:
- Customer, team and safety focus
- Clear, confident and honest communication
- A respectful, friendly and supportive approach
- Reliability, punctuality and organisational skills
- Flexibility and the ability to adapt to changing priorities and situations
What you’ll get in return
You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.
Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.
About Menzies Aviation
Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.
Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.
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